Whitehats Privacy Policy

 

Privacy Policy – Whitehats LLC
Effective Date: 01/01/2024

Welcome to Whitehats LLC, a UAE-based IT solutions and services provider. This Privacy Policy explains how we collect, use, share, safeguard, and retain your personal information when you interact with our website or services. It also clarifies the legal framework governing the content on our website and the primacy of written agreements.

1. Scope & Acceptance
By accessing or using our website — including browsing, submitting forms, downloading materials, or contacting us — you acknowledge and agree to this Privacy Policy and our Terms of Use.

2. Information We Collect

a. Personal Data
Details you provide directly via contact forms, live chat, service requests, subscription forms, or email communications — such as name, job title, company, email, phone number, and billing information.

b. Technical & Usage Data
Automatic collection through cookies, web beacons, and analytics — including IP address, device type, browser settings, referring website, and pages visited.

c. Service Log Data
Records of interactions with our services, support tickets, and downloaded resources or materials.

3. How We Use Your Information

  • Responding to inquiries, providing requested services, or supporting ongoing contracts

  • Sending updates and marketing materials (you may opt out at any time)

  • Improving our website, content, and service offerings

  • Fulfilling legal, regulatory, or contractual obligations

4. Data Sharing & Disclosures
Whitehats does not sell or trade personal data. We may share data only:

  • With trusted vendors and service partners (e.g., cloud hosts, CRM providers) bound by confidentiality

  • When required by law or judicial order

  • During business ownership changes such as mergers or acquisitions

5. Security & Retention
We employ industry-standard security—such as SSL/TLS encryption, access controls, and internal audits—to safeguard your information. While we strive for robust protection, please note no online system is completely secure.

Personal data is retained only for as long as necessary to meet the purposes for which it was collected or to comply with legal requirements.

6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze usage, and provide relevant marketing. You may adjust or disable cookies via your browser settings; however, doing so may impact site functionality.

7. Your Rights
Subject to applicable law, you may:

  • Access, correct, or delete your personal data

  • Request restriction of processing or object to certain uses

  • Withdraw consent where processing is based on your permission

Submit any such request to [insert contact email]. We’ll respond within the timeframe required under applicable law.

8. Website Content & Marketing Disclaimer
All text, claims, case studies, testimonials, videos, and promotional content on this site are provided for informational and marketing purposes only.

This content:

  • Is not an offer, contract, promise, warranty, or guarantee of service or performance

  • May be modified or removed at any time without prior notice

In case of any dispute or misunderstanding, the terms of the signed agreement between the customer and Whitehats LLC shall override any website content.

By using this site, you agree not to initiate legal action based solely on publicly available information.

9. Policy Updates
Whitehats LLC may update this Privacy Policy periodically. All changes will be posted here with a revised effective date. Continued website usage signifies your acceptance of such updates.

10. Contact Us
For privacy inquiries or data access requests, contact:

contact 04-3382500

11. Governing Law & Jurisdiction
This Privacy Policy is governed by UAE law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai.